• IT Managers
• Agile team members
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
• Everyone who interacts with the IT department
• Service Desk agents / managers
• Service / Process / Practice Owners
• IT consultants and trainers / IT auditors 
• Students in the following areas: IT, management
• No prerequisites required.

• Unlock value whilst balancing outcomes, costs and risks.
• Promote alignment between the business and IT teams.
• Empower employees and increase productivity.
• Boost employee and customer experience to get ahead of competitors.
• Embed a common language of digital service management.
• Remain relevant and meet customer demands.
• Optimize product and service management.

• Elevate your career with a defined progression path.
• Reskill and upskill to future-proof your career.
• Develop multi-disciplinary digital skills and break down siloed work.
• Co-create value for your organization.
• Design, create and manage services fit for the modern service economy.
• Innovate, optimize and streamline existing products and services.

• No prerequsites

Professional Development Units (PDUs)

• Attendees may be eligible to apply for 14 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

• Certification Exam voucher/paper based exam (1st attempt)
• Digital Core Guidance (ebook)
  • The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
• Official Training Materials Learner Kit
  • From 23 May 2023,  your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials.  This kit is intended to support the training you are undertaking to prepare for the exam.  The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. There are three pathways to renew the certificate:

1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or

2) Attend another PeopleCert (ITIL® or PRINCE2®) certification workshop from the same product suite and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or

3) Collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. For more information regarding PeopleCert Plus Membership, please visit: https://agilizing.com/workshop/peoplecert-plus-membership/